Right of Withdrawal
As a consumer in the EU and Ireland, you normally have a 14-day right to withdraw from a distance purchase. This page explains how that right applies to a digital streaming service.
Your 14-day right
Under EU consumer law, you generally have 14 days to withdraw from an online purchase without giving a reason.
Digital content exception
For digital content and services that start immediately, this right can end once the service has begun, where you have given prior express consent and acknowledged that you lose the right of withdrawal. Because our subscriptions are activated quickly so you can start watching, this exception may apply once your service is live.
Our recommendation
To avoid any doubt, we encourage you to use our free trial first. That way you can confirm the service suits you before activation. See our Refund Policy for details on technical issues.
How to withdraw
If you are entitled to withdraw and wish to do so, contact us at [email protected] before your service is activated, stating clearly that you want to withdraw from the purchase.
Contact us
Questions about this policy? Email [email protected] or message us on WhatsApp at +44 7411 284928.